Tickets
Tickets are the core work items in PUNT. They represent tasks, bugs, stories, and other work to be tracked.
Ticket Types
| Type | Icon | Description |
|---|---|---|
| Story | Book | User-facing feature or requirement |
| Task | Checkbox | Technical or operational work |
| Bug | Bug | Defect or issue to fix |
| Subtask | Subtask | Child task of another ticket |
| Epic | Lightning | Large feature containing multiple stories |
Creating a Ticket
Quick Create
- Click + Add Ticket at the bottom of any board column
- Enter a title
- Press Enter to create
Full Create
- Press
Nor click New Ticket in the toolbar - Fill in all desired fields
- Click Create
Ticket Fields
Basic Information
| Field | Description |
|---|---|
| Title | Brief summary of the work (required) |
| Description | Detailed explanation, supports Markdown |
| Type | Category of work (Story, Bug, Task, etc.) |
| Priority | Urgency level (Critical, High, Medium, Low) |
Assignment and Tracking
| Field | Description |
|---|---|
| Assignee | Team member responsible |
| Sprint | Associated sprint for planning |
| Story Points | Effort estimation (Fibonacci: 1, 2, 3, 5, 8, 13, 21) |
| Estimate | Time estimate (e.g., "2h", "1d") |
Dates
| Field | Description |
|---|---|
| Start Date | When work should begin |
| Due Date | Target completion date |
Version Tracking
| Field | Description |
|---|---|
| Environment | Where the issue occurs (Production, Staging, etc.) |
| Affected Version | Version where bug was found |
| Fix Version | Version where fix will be released |
Labels
Labels provide flexible categorization:
- Create custom labels per project
- Assign colors for visual identification
- Apply multiple labels per ticket
Ticket Relationships
Parent-Child
Create subtasks by setting a parent ticket:
- Open the ticket editor
- Select a parent from the Parent Ticket dropdown
- The ticket becomes a subtask
Ticket Links
Link related tickets with:
- Blocks / Is Blocked By: Dependency relationships
- Relates To: General relationship
- Duplicates / Is Duplicated By: Duplicate tracking
- Clones / Is Cloned By: Copy relationships
Attachments
Add files to tickets:
- Images (JPEG, PNG, GIF, WebP)
- Videos (MP4, WebM, OGG, QuickTime)
- Documents (PDF, Word, Excel, TXT, CSV)
- Maximum 20 attachments per ticket
note
SVG files are not allowed for security reasons.
Watching Tickets
Watch tickets to receive notifications:
- Click the Watch button on a ticket
- View your watched tickets from the user menu
- Watchers are notified of changes
Editing Tickets
Inline Editing
Click directly on certain fields in the board view to edit:
- Title
- Assignee
- Priority
- Type
Full Editor
Open the complete ticket editor:
- Double-click the ticket card
- Press
Ewith a ticket selected - Click the ticket key (e.g., PUNT-42)
Deleting Tickets
Delete tickets via:
- Right-click menu → Delete
- Select ticket and press
Delete - Open editor → Delete button
tip
Deleted tickets can be undone immediately using Ctrl/Cmd + Z or the undo toast button.
Ticket History
PUNT tracks changes to tickets:
- Field changes are recorded
- View history in the ticket detail panel
- See who made changes and when